Data Privacy & Protection
We take your privacy seriously. Learn how we collect, use, and protect your personal data.
Privacy Policy
Full privacy policy and data practices
Terms of Service
Platform terms and conditions
Safety Guidelines
Our safety policies and best practices
What Data We Collect
Essential Information
- • Full name, email, phone number
- • Location (address, GPS coordinates)
- • Payment and banking information
- • Profile photos and background check results
Service-Related Data
- • Booking details and service history
- • Ratings and reviews
- • Messages and communications
- • Child/elderly care information (with consent)
Technical Data
- • Device ID and IP address
- • App usage and analytics
- • Crash logs and error reports
How We Use Your Data
- ✓ Service Delivery: To match providers and clients, process bookings and payments
- ✓ Safety: Background checks, fraud detection, abuse prevention
- ✓ Communication: Notifications, messages, booking confirmations
- ✓ Analytics: Understanding usage patterns to improve the platform
- ✓ Legal Compliance: Tax reporting, regulatory requirements
Data Security
We protect your data with industry-standard security measures:
- • HTTPS encryption for all data in transit
- • AES-256 encryption for sensitive data at rest
- • PCI-DSS compliance for payment information
- • Regular security audits and penetration testing
- • Access controls: Only authorized staff can access data
- • SOC 2 Type II certified infrastructure
Data Retention
| Account Data | Until account deletion (+ 90 days backup) |
| Booking/Transaction Data | 7 years (tax/legal compliance) |
| Payment Information | Encrypted, never stored long-term (Stripe managed) |
| Background Check Data | 5 years per FCRA requirements |
| Analytics & Logs | 90 days (automated deletion) |
Third-Party Sharing
We only share your data with:
- • Stripe: Payment processing (encrypted)
- • Checkr: Background checks (identity verification only)
- • Google/Apple: Push notifications (user tokens only)
- • Analytics Services: Aggregate, anonymized usage data
- • Legal/Law Enforcement: Only when required by law
❌ We NEVER sell or rent your personal data to marketers or third parties.
Your Privacy Rights
You have the right to:
- ✓ Access: Request a copy of your personal data
- ✓ Correct: Update or fix inaccurate information
- ✓ Delete: Request account deletion (after 30-day cooldown)
- ✓ Portability: Receive your data in a portable format
- ✓ Opt-out: Disable marketing emails and analytics
To exercise these rights, contact privacy@thesitterapp.com with proof of identity.
Compliance with Regulations
🇪🇺 GDPR (EU)
Full GDPR compliance for EU residents
🇺🇸 CCPA (California)
CCPA rights honored for CA residents
🇨🇦 PIPEDA (Canada)
PIPEDA compliance for Canadian users
Minimum Age Requirements
- • Clients: Must be 18+ to book services
- • Providers: Must be 18+ to register as a service provider
- • Child Care Services: Only available for clients 18+ responsible for minors
Parental Responsibility
Parents and guardians are fully responsible for:
- • Verifying provider identity and qualifications
- • Supervising care and maintaining contact
- • Reporting any safety concerns immediately
- • Making informed decisions about provider selection
Data Protection for Minors
When child/minor information is collected:
- • Data is encrypted and securely stored
- • Never sold or shared with marketers
- • Used only for service delivery and safety
- • Deleted when services end (per retention policy)
- • Protected by COPPA and similar regulations
Questions About Your Privacy?
Contact our privacy team at privacy@thesitterapp.com or call 1-800-SITTER-1
Response time: Within 30 days for privacy requests