Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and profile information
• Payment information and transaction history
• Location data for service matching
• Communications between clients and providers
• Reviews, ratings, and feedback
• Verification documents (ID, certifications, background checks)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Match clients with suitable providers
• Send notifications about bookings and account activity
• Verify provider credentials and conduct background checks
• Prevent fraud and ensure platform safety
• Comply with legal obligations

3. Information Sharing

We share information in the following circumstances:

• With Service Providers: We share client information necessary to complete bookings
• With Clients: We share provider profiles, verification status, and reviews
• Service Providers: Payment processors, background check services
• Legal Requirements: When required by law or to protect rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, and regular security audits.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Export your data

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and personalize content.

7. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes.

9. Contact Us

For privacy-related questions, contact us at: privacy@thesitterapp.com