Is there a subscription to find a babysitter?

No. Browsing and messaging babysitters is free. Families pay a flat $5 booking fee only on completed bookings. An optional $19 priority concierge fee applies to urgent tonight requests.

Are the babysitters verified?

Every sitter is identity-verified, and background checks are shown on their profile before you book.

Can I book a babysitter for tonight?

Yes. Use the Book Tonight concierge and a real person will match you with an available, verified sitter in the Toronto and GTA area.

What do babysitters pay?

Sitters join free, appear in search free, and keep 85% of every completed booking. There is no fee to be visible.

Frequently Asked Questions

83 questions across 16 topics

Getting Started

Go to "Find Providers", use filters to narrow by service type, location, hourly rate, availability, and verification level. You can also use our AI Matching system — it analyzes your preferences and booking history to recommend the most compatible providers for your specific needs.

Booking & Payments

Safety & Verification

For Providers

Membership Plans

PSW & Elder Care

Insurance

Loyalty & Rewards

Gift Certificates

Corporate & Employer Care

Messaging & Communication

Reviews & Disputes

Community

Mobile App

Automated Notifications

Privacy & Data

Still need help?

Our support team is here for you

Become a Provider Today!

Frequently Asked Questions

Getting Started

How do I find a provider?

How much does it cost?

How do I create an account?

What services are available?

Can I use the app in the US and Canada?

Is there a mobile app?

Booking & Payments

How do I book a service?

What is Instant Booking?

What is Book Tonight?

When do I pay?

What payment methods are accepted?

What is the cancellation policy?

Can I tip my provider?

Can I book recurring services?

How do service packages work?

Can I book multiple providers at once?

Safety & Verification

How are providers verified?

What do the verification badges mean?

What background check service do you use?

Are providers insured?

What if I have a problem during a service?

How do I report a problem with a provider?

Is real-time GPS tracking available?

Can I see provider reviews before booking?

For Providers

How do I become a provider?

What is the verification fee?

How do I get paid?

What is the platform commission?

How do I manage my schedule?

Can I decline booking requests?

Can I set different rates for different services?

How does the provider analytics dashboard work?

Can I generate invoices for clients?

Are there tax tools available?

Membership Plans

What membership plans are available for providers?

How do I upgrade my membership?

Can clients subscribe to a plan?

Can I cancel my subscription anytime?

PSW & Elder Care

What is a PSW (Personal Support Worker)?

How are PSW providers certified?

What PSW specializations are available?

Is live-in PSW care available?

What care levels are supported for PSW bookings?

Can I list medical conditions for my loved one?

Insurance

What insurance coverage comes with bookings?

Can providers get additional insurance through the platform?

What if a provider has their own insurance?

How do I file an insurance claim?

Loyalty & Rewards

How does the loyalty rewards program work?

How do I check my points balance?

Do points expire?

How does the referral program work?

Gift Certificates

Can I buy a gift certificate?

How does a recipient redeem a gift certificate?

Do gift certificates expire?

Corporate & Employer Care

Does The Sitter App offer corporate care benefits?

What plans are available for employers?

How do I enroll my company?

Can I track employee usage?

Messaging & Communication

How does in-app messaging work?

Can I send files or photos in messages?

Will I get push notifications for messages?

Are my conversations private?

Reviews & Disputes

How do I leave a review?

Can reviews be removed?

How do I dispute a charge or service issue?